# Wexio.io | Conversational Automation Platform for Multi-Channel Messaging

> Wexio.io is a conversational automation platform that helps businesses automate customer engagement across WhatsApp, Telegram, Instagram, and Viber with AI-powered flows, a unified inbox, and no-code tools. Teams use it to manage customer conversations across messaging channels from a single dashboard.

## Documentation

- [Help Center llms.txt](https://learn.wexio.io/llms.txt): Machine-readable summary of Wexio.io help center documentation and guides.
- [Help Center llms-full.txt](https://learn.wexio.io/llms-full.txt): Full-text help center documentation for AI models and LLM-powered tools.
- [Read llms-full.txt](https://wexio.io/llms-full.txt): Detailed machine-readable site description with extended product, pricing, and integration information.
- [Templates llms.txt](https://templates.wexio.io/llms.txt): Machine-readable description of Wexio.io's pre-built automation flow templates.

## Products

- [Inbox | Omnichannel Messaging Inbox](https://wexio.io/products/inbox): Unified inbox for all WhatsApp, Telegram, Instagram, and Viber conversations in one place. Team collaboration, AI-powered actions, spam protection, smart collections, and real-time messaging across every channel.
- [Flow | Visual No-Code Automation Builder](https://wexio.io/products/flow): Drag-and-drop visual automation builder for customer engagement flows. AI cards, WhatsApp template messages, version history, undo/redo, conditional branching, and smart publishing across all channels.
- [AI | Smart AI Assistants](https://wexio.io/products/ai): Built-in AI assistant powered by OpenAI and Anthropic. AI Classification, AI Agent, Text to Speech, Speech to Text, auto-transcription, image analysis, and document analysis for intelligent conversation handling.
- [Broadcasts | Scheduled Bulk Messaging](https://wexio.io/products/broadcasts): Send scheduled broadcasts to filtered audiences across every channel, with real-time delivery status, retries, and opt-outs.
- [People | Contact Management & CRM Sync](https://wexio.io/products/people): Know who you're talking to. Contact management with CRM sync to HubSpot, Salesforce, and Google BigQuery. Customer profiles, conversation history, and segmentation.

## Channels

- [WhatsApp](https://wexio.io/products/whatsapp): Answer customers on WhatsApp with a shared inbox, AI replies, and scheduled broadcasts.
- [Web widget](https://wexio.io/products/web): A smart chat widget for your website that greets visitors, answers questions from your help articles, and captures leads day and night.
- [Instagram](https://wexio.io/products/instagram): Handle Instagram DMs, welcome new conversations, and follow up, all from one inbox.
- [Telegram](https://wexio.io/products/telegram): Automate Telegram chats for business and personal accounts with AI replies and broadcasts.
- [Viber](https://wexio.io/products/viber): Reach customers on Viber with instant answers, follow-ups, and broadcasts.

## Resources

- [Wexio.io Homepage](https://wexio.io): Platform overview, features, customer testimonials, and getting started guide.
- [About Us](https://wexio.io/about): Learn about Wexio, our mission to simplify business messaging, and the team behind the platform.
- [Pricing](https://wexio.io/pricing): 4 plans: Free ($0/mo), Standard ($16.50/mo), Pro ($29.89/mo), Enterprise (custom). Save 15% with yearly billing.
- [Blog](https://wexio.io/blog): Articles, tutorials, and guides about conversational automation, AI, and business growth.
- [What's New](https://wexio.io/whats-new): Latest product updates, new features, improvements, and fixes.
- [FAQ](https://wexio.io/faq): 66 questions and answers across 11 categories covering getting started, pricing, products, security, and more.
- [Integrations](https://wexio.io/integrations): Connect WhatsApp Business API, Telegram Bot API, Instagram DMs, Viber Business, ChatGPT, Claude, HubSpot, Salesforce, and BigQuery.
- [Help Center](https://learn.wexio.io): Step-by-step guides for every feature of the Wexio.io platform.
- [Contact Us](https://wexio.io/contact): Get in touch with the Wexio team for questions, partnerships, or support.
- [Talk to Sales](https://wexio.io/talk-to-sales): Schedule a call to discuss Enterprise plans and custom solutions.

## Industry Solutions

- [Automotive](https://wexio.io/solutions/automotive): Dealership inquiry handling, lead capture, test drive scheduling, and service reminders.
- [Beauty & Spa](https://wexio.io/solutions/beauty): Automate service inquiries, booking confirmations, and follow-ups.
- [Education](https://wexio.io/solutions/education): Student and parent communication, course FAQs, and enrollment processes.
- [Entertainment & Events](https://wexio.io/solutions/entertainment): Fan engagement, event FAQs, ticket info, and real-time updates.
- [Finance & Banking](https://wexio.io/solutions/finance): Secure client communication, lead qualification, and compliance-friendly messaging.
- [Food & Grocery](https://wexio.io/solutions/food): Product FAQs, store info, order updates, and customer support.
- [Hotel & Lodging](https://wexio.io/solutions/hotel): Guest communication, room inquiries, check-in/out reminders, and concierge services.
- [Medical & Healthcare](https://wexio.io/solutions/medical): Patient communication, clinic FAQs, and appointment reminders.
- [Shopping & Retail](https://wexio.io/solutions/retail): Product inquiries, customer support, lead capture, and order updates.
- [Restaurant](https://wexio.io/solutions/restaurant): Menu FAQs, reservation info, and loyalty program communication.
- [Professional Services](https://wexio.io/solutions/professional): Client inquiries, consultation requests, and project updates.
- [Travel & Transportation](https://wexio.io/solutions/transport): Tour inquiries, booking support, and trip updates.

## Legal

- [Privacy Policy](https://wexio.io/privacy): GDPR-compliant data protection.
- [Terms of Service](https://wexio.io/terms): Platform terms and conditions.
- [Cookie Policy](https://wexio.io/cookie-policy): Cookie and tracking technology usage.
- [Security](https://wexio.io/security): AES-256-GCM encryption, TLS 1.3, SOC 2 / ISO 27001 certified cloud providers, EU infrastructure.

## Company

- **Name**: Wexio
- **Location**: Ukraine
- **Infrastructure**: EU (Ireland) - AWS eu-west-1
- **Compliance**: GDPR, AES-256-GCM encryption, TLS 1.3
- **Supported Languages**: English, German, Polish, Ukrainian, Italian, Portuguese
- **Supported Channels**: WhatsApp, Web widget, Telegram, Instagram, Viber,
- **AI Partners**: OpenAI (GPT-4), Anthropic (Claude)
- **CRM Integrations**: HubSpot, Salesforce, Google BigQuery

---

# Documentation

- Getting Started
  - [Getting Started](/docs/getting-started): Set up your Wexio workspace and get started in minutes
  - [Onboarding](/docs/getting-started/onboarding): Step-by-step onboarding walkthrough
  - [Workspace Overview](/docs/getting-started/workspace): Understanding your Wexio workspace

- **Features**
- Inbox
  - [Inbox](/docs/inbox): Manage all customer conversations in one unified inbox
  - [Search & Filters](/docs/inbox/search): Find conversations and messages across your entire inbox
  - Chat
    - [Chat View](/docs/inbox/chat): The full conversation interface for interacting with contacts
    - [Chat Header](/docs/inbox/chat/header): Status controls, assignment, and chat actions
    - Messages
      - [Message Types](/docs/inbox/chat/messages): All supported message types in the Wexio inbox
      - [Text Messages](/docs/inbox/chat/messages/text): Plain and formatted text messages with link preview support
      - [Media Messages](/docs/inbox/chat/messages/media): Images, videos, audio, animations, stickers, and media albums
      - [Button Messages](/docs/inbox/chat/messages/buttons): Interactive messages with inline buttons and reply keyboards
      - [Media Button Messages](/docs/inbox/chat/messages/media-buttons): Media content combined with interactive buttons
      - [List Messages](/docs/inbox/chat/messages/list): Scrollable list menus for WhatsApp interactive messages
      - [Location Messages](/docs/inbox/chat/messages/location): Interactive map pins with live location tracking
      - [Location Request Messages](/docs/inbox/chat/messages/location-request): WhatsApp requests for users to share their current location
      - [Contact Messages](/docs/inbox/chat/messages/contact): Shared contact cards with full vCard details
      - [Poll Messages](/docs/inbox/chat/messages/poll): Telegram polls and quizzes with voting results
      - [Template Messages](/docs/inbox/chat/messages/template): Pre-approved WhatsApp message templates with media and carousels
      - [CTA URL Messages](/docs/inbox/chat/messages/cta-url): Call-to-Action URL button messages for WhatsApp
      - [Game Messages](/docs/inbox/chat/messages/game): Telegram game messages with title, description, and media
      - [Dice Messages](/docs/inbox/chat/messages/dice): Telegram dice rolls and emoji-based game mechanics
      - [Story Messages](/docs/inbox/chat/messages/story): Instagram and WhatsApp story mentions and replies
      - [Callback Messages](/docs/inbox/chat/messages/callback): Bot callback query responses from button interactions
      - [Pin Messages](/docs/inbox/chat/messages/pin): Telegram message pin notifications
      - [System Messages](/docs/inbox/chat/messages/system): Platform events displayed as messages - login, assignment, flow, pins, and more
      - [Internal Note](/docs/inbox/chat/messages/internal-note): Operator-authored note inside a chat thread - never sent to the customer
      - [Unknown Messages](/docs/inbox/chat/messages/unknown): Fallback display for unsupported or unrecognized message types
    - Editor
      - [Message Editor](/docs/inbox/chat/editor): Rich text composition with formatting, attachments, and AI assistance
      - [Attachments](/docs/inbox/chat/editor/attachments): Upload and manage file attachments in messages
      - [Audio Recording](/docs/inbox/chat/editor/audio): Record and send voice messages directly from the editor
      - [AI Actions](/docs/inbox/chat/editor/ai-actions): AI-powered message enhancement, image generation, and text-to-speech
      - [Template Sending](/docs/inbox/chat/editor/templates): Send pre-approved WhatsApp message templates from the editor
    - [AI Bar](/docs/inbox/chat/ai-bar): Control AI auto-reply settings for individual conversations
    - [Live Collaboration](/docs/inbox/chat/collaboration): Two operators on the same chat working together in real time - shared cursors, presence avatars, live co-edited composer, AI and contact typing indicators
  - [Collections](/docs/inbox/collections): Organize your inbox with custom filtered views
  - [Mentions & Internal Notes](/docs/inbox/mentions): Tag a teammate inside a customer chat, send a private note that the customer never sees, and track who's caught up
  - [Contact Profile](/docs/inbox/profile): View and manage contact details in the conversation sidebar
- People
  - [People](/docs/people): Customer database and contact management
  - [Jobs](/docs/people/jobs): Track file exports and CRM sync operations
  - [Bulk Operations](/docs/people/bulk-operations): Export and import contacts with CRM systems
- Flows
  - [Flows](/docs/flows): Visual workflow automation builder
  - Editor
    - [Flow Editor](/docs/flows/editor): Using the visual flow editor
    - [Canvas](/docs/flows/editor/canvas): Pan, zoom, select, and connect cards on the flow canvas
    - Triggers
      - [Triggers](/docs/flows/editor/triggers): Configure what starts your flow

      - **Messaging**
      - [Message Received](/docs/flows/editor/triggers/message-received): Fire a flow when a contact sends a message that matches a rule
      - [First Visit](/docs/flows/editor/triggers/first-visit): Welcome a contact the first time they message your bot
      - [Catch All](/docs/flows/editor/triggers/catch-all): Fallback flow that runs when no other flow matched

      - **Audience**
      - [Returning User](/docs/flows/editor/triggers/returning-user): Fire a flow when a contact comes back after a period of inactivity
      - [Website Login](/docs/flows/editor/triggers/website-login): Fire a flow when a user signs in via the Telegram Login Widget

      - **Automation**
      - [Scheduled Trigger](/docs/flows/editor/triggers/scheduled): Fire a flow at a specific time, on a cron schedule, or relative to a contact's date field
      - [Webhook Received](/docs/flows/editor/triggers/webhook-received): Fire a flow when an external system POSTs to a Wexio webhook URL
    - [Variables](/docs/flows/editor/variables): Dynamic values for personalizing flow messages and passing data between cards
    - [Version History](/docs/flows/editor/version-history): Browse, compare, and restore previous flow versions
  - Cards
    - [Flow Cards](/docs/flows/cards): Complete reference of all card types available in the flow editor

    - **Core**
    - [Text Card](/docs/flows/cards/text): Send a text message to the contact
    - [Question Card](/docs/flows/cards/question): Send a text message and wait for the user's reply
    - [WhatsApp Template Card](/docs/flows/cards/wa-template): Send a pre-approved WhatsApp message template
    - [WhatsApp List Message Card](/docs/flows/cards/wa-list): Send an interactive list menu on WhatsApp
    - [WhatsApp Catalog Card](/docs/flows/cards/wa-catalog): Send your WhatsApp product catalog
    - [WhatsApp Product Card](/docs/flows/cards/wa-product): Send a single product from your catalog
    - [WhatsApp Products Card](/docs/flows/cards/wa-products): Send multiple products from your catalog
    - [Media Card](/docs/flows/cards/media): Send images, videos, or animations to the contact
    - [Audio Card](/docs/flows/cards/audio): Send audio files or voice messages
    - [Document Card](/docs/flows/cards/document): Send documents and files to the contact
    - [Button Card](/docs/flows/cards/button): Send text messages with interactive callback and URL buttons
    - [Media Button Card](/docs/flows/cards/media-button): Send images or videos with interactive buttons
    - [Audio Button Card](/docs/flows/cards/audio-button): Send audio messages with interactive buttons
    - [Document Button Card](/docs/flows/cards/document-button): Send documents with interactive buttons
    - [Note Card](/docs/flows/cards/note): Add internal notes visible only to your team

    - **AI**
    - [AI Text Card](/docs/flows/cards/ai-text): Generate an AI response and send it to the contact
    - [AI Classification Card](/docs/flows/cards/ai-classification): Classify user input into predefined categories using AI
    - [AI Text-to-Speech Card](/docs/flows/cards/ai-tts): Convert text to spoken audio with configurable voice and speed
    - [AI Agent Card](/docs/flows/cards/ai-agent): Multi-turn AI conversation agent with memory and context retention

    - **Tools**
    - [HTTP Request Card](/docs/flows/cards/fetch): Make HTTP requests to external APIs
    - [Outbound Webhook Event Card](/docs/flows/cards/outbound-webhook-event): Emit a custom flow event to outbound webhook connections
    - [Assign Operator Card](/docs/flows/cards/assign-operator): Assign the conversation to a specific team member or auto-assign based on roles

    - **Logic**
    - [Condition Card](/docs/flows/cards/condition): Branch the flow based on conditional logic
    - [Sub-flow Card](/docs/flows/cards/sub-flow): Execute another flow as a sub-flow with timeout and error handling
    - [Wait Card](/docs/flows/cards/wait): Insert a wall-clock pause between two cards for natural pacing — no user input, no retries
    - [Wait Timeout Card](/docs/flows/cards/wait-timeout): Add a reply deadline to an input-receiving card with optional retries and a timeout escalation path

    - **Data**
    - [Update Contact Card](/docs/flows/cards/update-contact): Update contact fields and custom attributes
    - [CRM Card](/docs/flows/cards/crm): Push contact data to a connected CRM integration
  - Settings
    - [Flow Settings](/docs/flows/settings): Configure flow metadata, execution behavior, and integrations
- AI
  - [AI](/docs/ai): AI-powered assistants and automation tools
  - Assistants
    - [Assistants](/docs/ai/assistants): Create and configure AI-powered conversation assistants
    - [Templates](/docs/ai/assistants/templates): Ready-to-use AI assistant configurations for different industries
  - AI Actions
    - [AI Actions](/docs/ai/actions): AI-powered text enhancement, image generation, and voice synthesis
    - [Suggest Reply](/docs/ai/actions/suggest-reply): Generate AI-powered response suggestions based on conversation context
    - [Summarize](/docs/ai/actions/summarize): Summarize conversation threads into key points
    - [Grammar Correction](/docs/ai/actions/grammar): Fix spelling and grammar errors with AI
    - [Simplify](/docs/ai/actions/simplify): Rewrite messages in simpler, easier-to-understand language
    - [Expand](/docs/ai/actions/expand): Elaborate text with more detail and context
    - [Translate](/docs/ai/actions/translate): Translate messages to any language using AI
    - [Tone Adjustment](/docs/ai/actions/tone): Change the tone of your message to match the situation
    - [Custom Prompt](/docs/ai/actions/custom-prompt): Send free-form AI instructions with full conversation context
    - [Generate Image](/docs/ai/actions/generate-image): Generate images from text prompts using DALL-E 3
    - [Edit Image](/docs/ai/actions/edit-image): Modify existing images with DALL-E 2
    - [Text-to-Speech](/docs/ai/actions/text-to-speech): Convert text to spoken audio messages
    - [Transcribe](/docs/ai/actions/transcribe): Transcribe audio and voice messages to text with timestamps
    - [Translate Transcript](/docs/ai/actions/translate-transcript): Translate audio transcriptions to another language
  - [Knowledge Base](/docs/ai/knowledge-base): Upload documents to give your AI assistant domain-specific knowledge
  - [AI Providers](/docs/ai/providers): Connect and configure AI providers
- Templates
  - [Flow Templates](/docs/templates): Browse, use, and share reusable flow templates
  - [Publishing Templates](/docs/templates/publishing): Share your flows as reusable templates
- Broadcasts
  - [Broadcasts](/docs/broadcasts): Schedule a one-shot send of a flow or WhatsApp template to a filtered audience

  - **Authoring**
  - [Create a Broadcast](/docs/broadcasts/create): Walk through the five-step wizard from audience to confirm
  - [Audience Filter](/docs/broadcasts/audience): Define who receives a broadcast with a list of profile conditions
  - [Scheduling](/docs/broadcasts/scheduling): When a broadcast fires, what happens around DST, and what to expect when a worker misses the window
  - [Fallbacks & Template Routes](/docs/broadcasts/routing): How a broadcast reaches contacts when the primary path can't be used, and how template routes pick the right WhatsApp number per contact

  - **Operating**
  - [Lifecycle & Cancellation](/docs/broadcasts/lifecycle): Statuses a broadcast moves through, what's editable when, and how to cancel
  - [Delivery & Logs](/docs/broadcasts/delivery): Per-contact outcomes, the history table, and how the dispatcher paces sends so providers don't reject
  - [Retry Failed Contacts](/docs/broadcasts/retry): Spawn a new broadcast that re-targets only the contacts that failed in a prior run

  - **Reference**
  - [Limits & Permissions](/docs/broadcasts/limits): Plan gating, role gating, and the combined scheduled-work quota that broadcasts share with scheduled triggers
- Webhooks & API
  - [Webhooks & API](/docs/webhooks): Connect external systems to Wexio with inbound and outbound webhooks
  - [Inbound Webhooks](/docs/webhooks/inbound): Receive HTTP POSTs from external systems and start flows
  - Outbound
    - [Outbound Webhooks](/docs/webhooks/outbound): Push Wexio events to external systems in real time
    - [Envelope & Delivery](/docs/webhooks/outbound/envelope): The JSON envelope, HTTP headers, signing scheme, and retry policy for outbound webhooks

    - **Chat**
    - [chat.created](/docs/webhooks/outbound/chat-created): Emitted when a new chat is created from a first-contact channel event
    - [chat.updated](/docs/webhooks/outbound/chat-updated): Emitted when consumer-visible fields on a chat change
    - [chat.deleted](/docs/webhooks/outbound/chat-deleted): Emitted when a chat is hard-deleted

    - **Message (Inbound)**
    - [message.inbound.created](/docs/webhooks/outbound/message-inbound-created): Emitted when a message is received from a contact
    - [message.inbound.updated](/docs/webhooks/outbound/message-inbound-updated): Emitted when an inbound message is edited or its delivery status changes
    - [message.inbound.deleted](/docs/webhooks/outbound/message-inbound-deleted): Emitted when an inbound message is hard-deleted

    - **Message (Outbound)**
    - [message.outbound.created](/docs/webhooks/outbound/message-outbound-created): Emitted when Wexio sends a message to a contact
    - [message.outbound.updated](/docs/webhooks/outbound/message-outbound-updated): Emitted when an outbound message is edited or its delivery status changes
    - [message.outbound.deleted](/docs/webhooks/outbound/message-outbound-deleted): Emitted when an outbound message is hard-deleted

    - **Contact**
    - [contact.created](/docs/webhooks/outbound/contact-created): Emitted when a new contact is added to People
    - [contact.updated](/docs/webhooks/outbound/contact-updated): Emitted when contact fields change
    - [contact.deleted](/docs/webhooks/outbound/contact-deleted): Emitted when a contact is hard-deleted

    - **Flow**
    - [flow.<suffix> - Custom Flow Events](/docs/webhooks/outbound/flow-custom): Author-defined events emitted from flows via the Outbound Webhook Event card

    - **Reference**
    - [Shared Types](/docs/webhooks/outbound/shared-types): Payload interfaces and enums used across outbound webhook events
  - [Webhook History](/docs/webhooks/history): Browse and live-tail inbound requests and outbound delivery attempts
  - Integrations
    - [Integrations](/docs/webhooks/integrations): Connect Wexio to 30+ platforms without a proxy

    - **No-code bridges**
    - [Make.com](/docs/webhooks/integrations/make): Bridge Make scenarios to Wexio flows
    - [Zapier](/docs/webhooks/integrations/zapier): Fire Wexio flows from any Zap
    - [n8n](/docs/webhooks/integrations/n8n): Connect self-hosted or cloud n8n to Wexio

    - **Payments**
    - [Stripe](/docs/webhooks/integrations/stripe): Receive Stripe payment events in Wexio flows
    - [Paddle Billing v2](/docs/webhooks/integrations/paddle): Receive Paddle subscription events in Wexio flows
    - [Revolut Business](/docs/webhooks/integrations/revolut): Receive Revolut Business webhook events in Wexio flows
    - [Shopify](/docs/webhooks/integrations/shopify): Trigger Wexio flows from Shopify orders, carts, and customers
    - [Paystack](/docs/webhooks/integrations/paystack): Receive Paystack payment events
    - [Razorpay](/docs/webhooks/integrations/razorpay): Receive Razorpay payment events

    - **Dev tooling**
    - [GitHub](/docs/webhooks/integrations/github): Trigger Wexio flows from GitHub events (PRs, issues, pushes, deploys)
    - [GitLab](/docs/webhooks/integrations/gitlab): Trigger Wexio flows from GitLab merge requests and pipeline events
    - [Bitbucket Cloud](/docs/webhooks/integrations/bitbucket): Trigger Wexio flows from Bitbucket Cloud events
    - [Linear](/docs/webhooks/integrations/linear): Trigger Wexio flows from Linear issue events
    - [Vercel](/docs/webhooks/integrations/vercel): Trigger Wexio flows from Vercel deployment events
    - [Netlify](/docs/webhooks/integrations/netlify): Trigger Wexio flows from Netlify build and deploy events

    - **Communications**
    - [Slack](/docs/webhooks/integrations/slack): Receive Slack Events API, slash commands, and interactive payloads
    - [Mailgun](/docs/webhooks/integrations/mailgun): Receive Mailgun email events (delivered, opened, bounced)
    - [PagerDuty](/docs/webhooks/integrations/pagerduty): Receive PagerDuty incident events
    - [Zendesk](/docs/webhooks/integrations/zendesk): Receive Zendesk ticket events via webhook

    - **SaaS (Svix-powered)**
    - [Svix (generic)](/docs/webhooks/integrations/svix): One mode for every SaaS that ships webhooks via Svix
    - [Clerk](/docs/webhooks/integrations/clerk): Receive Clerk user-management events
    - [Resend](/docs/webhooks/integrations/resend): Receive Resend email events

    - **Generic**
    - [Custom HMAC](/docs/webhooks/integrations/custom-hmac): Connect any provider that signs with HMAC-SHA256 over the raw body
    - [Custom Shared Secret](/docs/webhooks/integrations/custom-shared-secret): Any system that can send a custom request header

- **Platform**
- [Ops Usage](/docs/ops-usage): Understand how operations are consumed across Wexio
- [Security](/docs/security): Learn about Wexio's security architecture, encryption, authentication, data protection, and compliance features that keep your data safe.
- Settings
  - [Settings](/docs/settings): Configure your Wexio workspace
  - [General Settings](/docs/settings/general): Configure organisation logo, details, address, and danger zone
  - [Team Management](/docs/settings/team): Invite members and manage roles
  - [Security Settings](/docs/settings/security): Configure Enterprise SSO (SAML 2.0) for your organisation
  - Inbox
    - [Inbox Settings](/docs/settings/inbox): Configure AI behaviour, media processing, and spam protection for your inbox
    - [AI Settings](/docs/settings/inbox/ai-settings): Configure AI assistant behaviour and media processing for your inbox
    - [Spam Protection](/docs/settings/inbox/spam-protection): Protect your inbox from message abuse - inbound spam and outbound loops
  - [Messages](/docs/settings/messages): Configure message data retention and cleanup policies
  - [Plan & Billing](/docs/settings/billing): Manage your subscription, usage, payments, and invoices
  - [People](/docs/settings/people): Manage profile fields, privacy, and custom fields for contacts
  - [Labels](/docs/settings/labels): Create and manage message labels
  - [AI Settings](/docs/settings/ai-settings): Configure AI assistants, knowledge base, providers, and actions
  - Integrations
    - [Integrations](/docs/settings/integrations): Connect messaging channels, CRMs, and AI providers
    - Messaging Channels
      - [Messaging Channels](/docs/settings/integrations/channels): Connect external messaging platforms to your Wexio inbox
      - [Telegram](/docs/settings/integrations/channels/telegram): Connect a Telegram bot to send and receive messages
      - [WhatsApp](/docs/settings/integrations/channels/whatsapp): Connect WhatsApp Business API to reach customers
      - [Instagram](/docs/settings/integrations/channels/instagram): Connect Instagram Direct Messages to your inbox
      - [Viber](/docs/settings/integrations/channels/viber): Connect a Viber bot for customer messaging
    - [CRM Integrations](/docs/settings/integrations/crm): Connect HubSpot, Salesforce, and BigQuery to sync contacts
    - [AI Providers](/docs/settings/integrations/ai-providers): Connect OpenAI and Anthropic for AI assistants
  - [Database](/docs/settings/database): Dedicated database and Redis isolation for your organisation
- Account
  - [Account](/docs/account): Manage your personal account settings
  - [Profile](/docs/account/profile): Update your personal profile information
  - [Account Security](/docs/account/security): Two-factor authentication, passkeys, and session management
  - [Preferences](/docs/account/preferences): Customize your interface layout and default states
  - [Organisation Invitations](/docs/account/invitations): View and respond to pending organisation invitations
- [Support Tickets](/docs/support): Submit and track support tickets directly from your Wexio workspace.