# Wexio.io | Conversational Automation Platform for Multi-Channel Messaging

> Wexio.io is a conversational automation platform that helps businesses automate customer engagement across WhatsApp, Telegram, Instagram, and Viber with AI-powered flows, a unified inbox, and no-code tools. Teams use it to manage customer conversations across messaging channels from a single dashboard.

## Products

- [Inbox | Omnichannel Messaging Inbox](https://wexio.io/products/inbox): Unified inbox for all WhatsApp, Telegram, Instagram, and Viber conversations in one place. Team collaboration, AI-powered actions, spam protection, smart collections, and real-time messaging across every channel.
- [Flow | Visual No-Code Automation Builder](https://wexio.io/products/flow): Drag-and-drop visual automation builder for customer engagement flows. AI cards, WhatsApp template messages, version history, undo/redo, conditional branching, and smart publishing across all channels.
- [AI | Smart AI Assistants](https://wexio.io/products/ai): Built-in AI assistant powered by OpenAI and Anthropic. AI Classification, AI Agent, Text to Speech, Speech to Text, auto-transcription, image analysis, and document analysis for intelligent conversation handling.
- [Templates | Pre-Built Automation Flows](https://wexio.io/products/templates): Pre-built conversation flow templates to get started fast. Customizable for any use case and shareable with the community.
- [People | Contact Management & CRM Sync](https://wexio.io/products/people): Know who you're talking to. Contact management with CRM sync to HubSpot, Salesforce, and Google BigQuery. Customer profiles, conversation history, and segmentation.
- [Support | Team Collaboration Tools](https://wexio.io/products/support): Customer support tools with priority handling, SLA management, and team collaboration on every conversation.

## Resources

- [Wexio.io Homepage](https://wexio.io): Platform overview, features, customer testimonials, and getting started guide for the conversational automation platform.
- [About Us](https://wexio.io/about): Learn about Wexio LLC, our mission to simplify business messaging, and the team behind the platform.
- [Pricing | Plans Built to Scale Your Business](https://wexio.io/pricing): Wexio.io offers 4 plans: Free ($0/mo), Standard ($16/mo), Pro ($29/mo), and Enterprise (custom). Save 15% with yearly billing. Pay only for the operations you use.
- [Blog | Articles and Guides](https://wexio.io/blog): Articles, tutorials, and guides about conversational automation, multi-channel messaging, AI, and business growth strategies.
- [What's New | Release Notes](https://wexio.io/whats-new): Latest product updates, new features, improvements, and fixes for the Wexio.io platform.
- [FAQ | Frequently Asked Questions](https://wexio.io/faq): 66 questions and answers across 11 categories covering getting started, pricing, products, security, and more.
- [Integrations | Supported Channels and Tools](https://wexio.io/integrations): Connect WhatsApp Business API, Telegram Bot API, Instagram DMs, Viber Business, ChatGPT, Claude, HubSpot, Salesforce, and BigQuery.
- [Contact Us](https://wexio.io/contact): Get in touch with the Wexio team for questions, partnerships, or support.
- [Help Center](https://wexio.io/help): Browse help articles, search documentation, and find answers to common questions about using Wexio.io.
- [Talk to Sales](https://wexio.io/talk-to-sales): Schedule a call with our sales team to discuss Enterprise plans and custom solutions.
- [Careers](https://wexio.io/careers): Join the Wexio team. View open positions and learn about our culture.
- [Press](https://wexio.io/press): Wexio.io in the news. Press releases, media coverage, and brand assets.
- [Read llms.txt](https://wexio.io/llms.txt): Machine-readable site description for AI models and LLM-powered tools.
- [Templates llms.txt](https://templates.wexio.io/llms.txt): Machine-readable description of Wexio.io's pre-built automation flow templates.

## Integrations

### Messaging Channels
- [WhatsApp Business API](https://wexio.io/integrations): Connect WhatsApp Business API to send and receive messages, templates, and media at scale.
- [Telegram Bot API](https://wexio.io/integrations): Connect a Telegram Bot to automate conversations with customers over Telegram.
- [Instagram Direct Messages](https://wexio.io/integrations): Connect an Instagram Business account to manage DMs from a unified inbox.
- [Viber Business](https://wexio.io/integrations): Connect Viber Business to chat with customers over Viber.

### AI Providers
- [ChatGPT (OpenAI GPT-4)](https://wexio.io/integrations): Use OpenAI's GPT-4 for AI classification, AI agents, text generation, and document analysis.
- [Claude (Anthropic)](https://wexio.io/integrations): Use Anthropic's Claude for AI-powered conversation handling and analysis.

### CRM & Data
- [HubSpot](https://wexio.io/integrations): Sync contacts and deal data between Wexio.io and HubSpot CRM.
- [Salesforce](https://wexio.io/integrations): Sync contacts and customer data between Wexio.io and Salesforce CRM.
- [Google BigQuery](https://wexio.io/integrations): Export conversation and contact data to Google BigQuery for analytics.

## Industry Solutions

- [Automotive | Dealership & Service Messaging](https://wexio.io/solutions/automotive): 24/7 dealership inquiry handling, lead capture, test drive scheduling, and service appointment reminders across WhatsApp, Telegram, Instagram, and Viber.
- [Beauty & Spa | Client Communication](https://wexio.io/solutions/beauty): Focus on clients, not messages. Automate service inquiries, booking confirmations, and follow-ups for beauty salons and spas.
- [Education | Student & Parent Engagement](https://wexio.io/solutions/education): Automate student and parent communication, course FAQs, enrollment processes, and campus updates.
- [Entertainment & Events | Fan Engagement](https://wexio.io/solutions/entertainment): Fan engagement, event FAQs, ticket information, and real-time updates for entertainment businesses.
- [Finance & Banking | Client Communication](https://wexio.io/solutions/finance): Secure client communication, lead qualification, service inquiries, and compliance-friendly messaging for financial services.
- [Food & Grocery | Customer Support](https://wexio.io/solutions/food): Product FAQs, store information, order updates, and customer support for food and grocery businesses.
- [Hotel & Lodging | Guest Communication](https://wexio.io/solutions/hotel): Guest communication, room inquiries, amenity FAQs, check-in/out reminders, and concierge services.
- [Medical & Healthcare | Patient Communication](https://wexio.io/solutions/medical): Patient communication, clinic FAQs, appointment information, and follow-up reminders for healthcare providers.
- [Shopping & Retail | Product Inquiries](https://wexio.io/solutions/retail): Product inquiries, customer support, lead capture, and order updates for retail businesses.
- [Restaurant | Guest Engagement](https://wexio.io/solutions/restaurant): Menu FAQs, reservation information, guest engagement, and loyalty program communication for restaurants.
- [Professional Services | Client Inquiries](https://wexio.io/solutions/professional): Client inquiries, consultation requests, lead qualification, and project updates for professional service firms.
- [Travel & Transportation | Booking Support](https://wexio.io/solutions/transport): Tour inquiries, travel FAQs, booking support, and trip updates for travel and transportation businesses.

## Pricing

- **Free Plan** ($0/mo): 1 team seat, 1 flow, 10,000 operations/month, 7-day message retention. Perfect for trying out the platform.
- **Standard Plan** ($16/mo or $12/mo yearly): 4 team seats, 10 flows, 50,000 operations/month, 30-day message retention, AI auto-replies included.
- **Pro Plan** ($29/mo or $22/mo yearly): 20 team seats, 30 flows, 200,000 operations/month, 90-day message retention, AI auto-replies, priority support.
- **Enterprise Plan** (custom pricing): Unlimited team seats, unlimited flows, up to 3M operations/month, unlimited message retention, dedicated support, SLA guarantees.

## FAQs

- [Getting Started](https://wexio.io/faq): 5 questions about signing up, connecting channels, sending first messages, and platform basics.
- [About Wexio.io](https://wexio.io/faq): 5 questions about what Wexio.io is, who it's for, and how it compares to alternatives.
- [Pricing & Billing](https://wexio.io/faq): 14 questions about plans, upgrades, downgrades, cancellations, payment methods, refunds, and Enterprise pricing.
- [Operations (Ops) Usage](https://wexio.io/faq): 10 questions about how operations are counted, usage limits, overages, and optimization.
- [Unified Inbox](https://wexio.io/faq): 4 questions about multi-channel inbox features, team collaboration, and conversation management.
- [Flow Builder](https://wexio.io/faq): 4 questions about the visual automation builder, AI cards, triggers, and publishing flows.
- [Templates](https://wexio.io/faq): 4 questions about pre-built templates, customization, and sharing.
- [Account & Team](https://wexio.io/faq): 5 questions about team management, roles, permissions, and account settings.
- [AI Features](https://wexio.io/faq): 4 questions about AI classification, AI agents, text-to-speech, and document analysis.
- [Security & Privacy](https://wexio.io/faq): 8 questions about data protection, GDPR compliance, encryption, infrastructure, and security practices.
- [Getting Help](https://wexio.io/faq): 3 questions about support channels, documentation, and community resources.

## Legal

- [Privacy Policy](https://wexio.io/privacy): How Wexio LLC collects, uses, and protects your personal data. GDPR-compliant.
- [Terms of Service](https://wexio.io/terms): Terms and conditions for using the Wexio.io platform.
- [Cookie Policy](https://wexio.io/cookie-policy): How Wexio.io uses cookies and similar technologies.
- [Security](https://wexio.io/security): Enterprise-level security practices including AES-256-GCM encryption, TLS 1.3, SOC 2 readiness, and EU infrastructure.
- [Subprocessors](https://wexio.io/subprocessors): List of third-party subprocessors used by Wexio.io including AWS, Vercel, MongoDB Atlas, OpenAI, and Anthropic.
- [Ethics](https://wexio.io/ethics): Our commitment to ethical AI, responsible messaging, and fair business practices.
- [Disclaimer](https://wexio.io/disclaimer): Legal disclaimers for website content, third-party links, and service availability.
- [Bug Bounty](https://wexio.io/bug-bounty): Report security vulnerabilities responsibly and earn recognition through our bug bounty program.

## Company

- **Name**: Wexio LLC
- **Location**: Delaware, USA
- **Infrastructure**: EU (Ireland) - AWS eu-west-1, Vercel, MongoDB Atlas, Upstash Redis
- **Compliance**: GDPR, AES-256-GCM encryption, TLS 1.3
- **Auth**: Google, GitHub, Microsoft OAuth + Passkeys + 2FA
- **Supported Languages**: English, German, Polish, Ukrainian, Italian
- **Supported Channels**: WhatsApp, Telegram, Instagram, Viber
- **AI Partners**: OpenAI (GPT-4), Anthropic (Claude)
- **CRM Integrations**: HubSpot, Salesforce, Google BigQuery