Give your entire team access to one shared WhatsApp inbox - plus Telegram, Instagram, and Viber. Assign chats, collaborate in real time, see status icons per conversation, and respond in seconds. AI actions, spam protection, and file verification keep your multi-user business inbox organized and secure at scale.
Powerful multi-channel tools to manage customer conversations, collaborate with teammates, protect against spam, and never miss an important message.
WhatsApp, Telegram, Instagram, and Viber messages in one clean interface. Separate channel views, status icons per chat, and unified search across all conversations.
Assign chats to specific operators manually or automatically via flows. See who's handling what, set max chats per operator, and configure fallback assignments.
Let AI assist your operators with smart reply suggestions, message summarization, and automated responses. Speed up resolution times while maintaining quality.
Multi-layer spam defense for both inbound and outbound. Rate limiting, message deduplication, and automatic blocking keep your inbox clean and your channels safe.
Create collections based on custom filters. Organize by urgency, channel, or any criteria. System messages, labels, and advanced search narrow down exactly what you need.
Every file attachment is automatically scanned for viruses before delivery. Keep your team and customers safe with built-in security for all shared documents and media.
Discover how each feature helps you manage multi-channel customer conversations more effectively.
Stop drowning in messages. Collections let you slice your inbox into focused workspaces-urgent issues here, VIP customers there. Your team sees only what they need across WhatsApp, Telegram, Instagram, and Viber.
A WhatsApp shared inbox lets your entire team manage customer conversations from one place. Multiple agents can access the same WhatsApp Business account, assign chats, collaborate in real time, and ensure no message goes unanswered - all without sharing a single phone.
Wexio Inbox supports WhatsApp, Telegram, Instagram, and Viber in a single unified view. You can see all channels together or switch to dedicated channel views. Each conversation shows a channel icon so your team always knows where the message came from.
Yes. You can assign chats manually with one click or set up automated assignment rules through Wexio Flow. Configure max chats per operator, role-based routing, round-robin distribution, and fallback operators for when no one is available.
Wexio provides multi-layer spam defense for both inbound and outbound messages. Inbound protection includes rate limiting and message deduplication. Outbound protection catches buggy automation flows and API abuse. You can apply temporary blocks, throttling, or permanent bans with a full audit trail.
Every file attachment sent or received through Wexio Inbox is automatically scanned for viruses before delivery. This built-in malware scanning protects your team and customers from malicious files without any manual steps required.
Yes, Wexio connects through the official WhatsApp Business API (Cloud API). This ensures reliable message delivery, compliance with WhatsApp's policies, and access to features like template messages, interactive buttons, and product catalogs.
Learn more about this product
Customer SupportA shared team inbox for WhatsApp and Instagram is one thread per customer, not two apps open at once. What it actually is, the Meta setup nobody explains, where bigger tools win, and how to pick one.
Chatbot Best PracticesLearn how to set up a WhatsApp shared inbox to streamline team communication and improve customer service. Discover the best tools and platforms to manage conversations efficiently.
