Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal data.
Last updated: January 15, 2025
Your Privacy is Protected
We're committed to transparency and protecting your personal information.
Table of Contents
1. Overview
This Privacy Policy describes how Wexio.io ("we", "us", or "our") collects, uses, and shares information about you when you use our platform, services, and applications.
We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy explains our practices regarding the collection and use of your information.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with our platform.
Information You Provide
- Account information: name, email address, password
- Profile information: organization name, preferences, settings
- Payment information: billing address, payment method details (processed by secure payment providers)
- Communications: messages you send us, support requests, feedback
Information Collected Automatically
- Usage data: features used, actions taken, pages visited, time spent
- Device information: browser type, operating system, device identifiers
- Location data: IP address, approximate geographic location
- Cookie data: see our Cookie section for details
4. How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our services
- Analyze usage patterns to enhance user experience
- Send service updates, security alerts, and support messages
- Detect, prevent, and respond to security incidents
- Comply with legal obligations and enforce our terms
5. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service providers who assist in operating our platform (hosting, analytics, payment processing)
- Legal authorities when required by law or to protect our rights
- Business partners in connection with mergers, acquisitions, or asset sales
- Third parties when you explicitly consent to sharing
We never sell your personal data to third parties for advertising or marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Role-based access controls and multi-factor authentication
- 24/7 security monitoring and incident response
- Regular security audits and penetration testing
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Message retention varies by plan (7-90 days or unlimited).
You can request deletion of your data at any time by contacting privacy@wexio.io. We will respond within 30 days.
8. Your GDPR Rights
If you are in the European Economic Area (EEA), you have the following rights under GDPR:
Right of Access
Request a copy of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Portability
Receive your data in a portable format
Right to Restriction
Request limitation of data processing
Right to Object
Object to processing based on legitimate interests
To exercise these rights, contact our Data Protection Officer at privacy@wexio.io. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Wexio.io, Inc.
Email: privacy@wexio.io
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