Question 1

How do I get started with Wexio.io?

Accepted Answer

Super easy! Head to wexio.io, hit that 'Get Started Free' button, and sign up with your email or Google. From there, you'll create your organization and connect your first messaging channel - WhatsApp, Telegram, Instagram, or Viber. The whole thing takes about 5 minutes, and you don't need a credit card for the free plan. 🎉

Question 2

Okay, I signed up. What now?

Accepted Answer

Nice! Here's your game plan: First, you'll set up your organization and connect a messaging channel (we'll walk you through it). Once your channel's connected, check out our templates to see what's possible - they're a great starting point. Then build your first flow using our drag-and-drop builder. Trust me, it's way easier than it sounds!

Question 3

How do I connect a messaging channel?

Accepted Answer

It's quick and easy! Go to Settings → Channels and pick WhatsApp, Telegram, Instagram, or Viber. Each channel has a guided setup - just follow the steps and you'll be connected in minutes. You can add multiple channels and manage them all from one dashboard. 🔗

Question 4

I'm not very technical. Will I be able to figure this out?

Accepted Answer

100%! Wexio.io is built for people who don't code. If you can drag and drop, you can build automations here. Most folks get their first working flow running within 30 minutes. Plus, we've got templates, tutorials, and a support team that's actually helpful (imagine that!).

Question 5

Can you help me move from my current platform?

Accepted Answer

Absolutely! While we don't have a magic 'import everything' button yet, our team is happy to help you recreate your workflows in Wexio.io. Enterprise customers get dedicated migration support. Just reach out to our sales team and we'll figure it out together.

Question 6

So what exactly is Wexio.io?

Accepted Answer

Think of Wexio.io as your customer communication sidekick. We combine AI-powered automation, a unified inbox (so you don't lose track of conversations), a visual flow builder (for creating bot workflows without code), and smart analytics - all in one place. Basically, we help you talk to your customers better and save a ton of time doing it.

Question 7

Why should I use Wexio.io instead of other tools?

Accepted Answer

Great question! Most platforms make you choose between power and simplicity. We give you both. Build complex automation flows without writing code, plug in AI models like ChatGPT and Claude, and manage everything from one inbox. Plus, our pricing actually makes sense for growing businesses. 🙌

Question 8

Is this only for big companies?

Accepted Answer

Nope! We love our small business users. Our free plan is genuinely useful (not just a demo), and our paid plans grow with you. You get enterprise-level tools without the enterprise-level headaches or price tags. Start small, scale up when you're ready.

Question 9

What messaging channels can I use?

Accepted Answer

We support WhatsApp, Telegram, Instagram, and Viber - all from one unified platform. Connect multiple channels and manage every conversation in a single inbox. Your customers pick their favorite app, and you handle it all in one place. More channels are on the way! 📱

Question 10

What the heck are 'Ops'?

Accepted Answer

Good question! Ops (short for Operations) are how we measure usage. Every message, bot action, or AI response uses some ops. Simple stuff costs 1 op, fancier things (AI, APIs, conditionals) cost 2 ops. Your plan comes with a monthly ops budget. Think of it like data on your phone plan - but for bot conversations!

Question 11

What plans do you offer?

Accepted Answer

We've got Free, Standard, Pro, and Enterprise! Each one comes with different ops limits and AI requests. Check out wexio.io/pricing for all the details and pick what fits your needs. You can always start free and upgrade later! 🚀

Question 12

Monthly or yearly - what's the difference?

Accepted Answer

Both work great! Monthly gives you flexibility, yearly saves you 15%. Pick whatever suits your budget. You can switch between them anytime.

Question 13

What happens when I upgrade?

Accepted Answer

Upgrades happen instantly! 🚀 Your new limits kick in right away, and we only charge you the prorated difference for the rest of your billing period. No waiting around - upgrade today, use the new features today.

Question 14

What about downgrading?

Accepted Answer

Downgrades work a bit differently. The change gets scheduled for your next billing date, so you keep your current plan's features until then. Also heads up: there's a 30-day cooldown between downgrades (prevents the ol' upgrade-for-a-day-then-downgrade trick 😅).

Question 15

How do I cancel my subscription?

Accepted Answer

Go to Account Settings → Billing → Cancel. You'll keep access until your current billing period ends, then you automatically move to the Free plan. Your data sticks around, and you can re-subscribe anytime. We'll miss you, but no hard feelings! 😊

Question 16

Is there a free trial?

Accepted Answer

Yep! You can get up to 30 days of trial on paid plans. Trial days are cumulative - so if you used 10 days before, you've got 20 left for the future. During the trial, you get full access without paying. When it ends, billing starts automatically.

Question 17

Uh oh, my payment failed. What now?

Accepted Answer

Don't panic! 😅 Your account goes into 'past due' mode and we'll email you about it. Here's the thing though - your account gets locked and you can ONLY access the billing page until you fix it. Just update your payment method and everything unlocks instantly. We're not trying to be mean, just need to keep the lights on!

Question 18

What payment methods do you accept?

Accepted Answer

All major credit cards through Stripe - Visa, MasterCard, Amex, Discover. Super secure. Enterprise customers can also get invoice-based billing with net-30 terms if that works better for your accounting team. 📄

Question 19

Tell me about Enterprise plans!

Accepted Answer

Enterprise is fully custom! You tell us what you need - custom ops limits, AI limits, even unlimited usage. We can set up invoice billing, custom trial periods, whatever works. Contact our sales team and let's design something perfect for you.

Question 20

Can I get a refund?

Accepted Answer

We don't do automatic refunds, but hey - if something's genuinely not right, talk to us! We handle these case-by-case. We're reasonable humans here, not robots. If you have a real issue, we'll work something out together.

Question 21

Any discounts for nonprofits or startups?

Accepted Answer

Absolutely! 🙌 We love supporting good causes and scrappy startups. We offer special pricing for nonprofits, schools, and early-stage companies. Just reach out with some docs (501c3, edu email, pitch deck) and we'll hook you up.

Question 22

Can Enterprise customers switch to a regular plan?

Accepted Answer

Yep! It counts as a downgrade though, so the 30-day cooldown applies and the switch happens at your billing period end. You keep all your fancy enterprise features until then. But honestly? Most enterprise folks stick around 😉

Question 23

How are CRM sync operations charged?

Accepted Answer

CRM sync operations consume ops based on contacts synced and fields mapped. Export to CRM: contacts × (0.2 × fields). Import from CRM: contacts × (0.3 × fields). For example, exporting 100 contacts with 10 fields = 200 ops. Importing 500 contacts with 20 fields = 3,000 ops. Import costs more due to validation and deduplication. Only successful syncs are charged! 📊

Question 24

How does the CRM Card work in flows?

Accepted Answer

The CRM Card lets you update contact fields in your connected CRM (HubSpot, Salesforce, BigQuery) during flow execution. It costs 1 op per field updated. Update 3 fields = 3 ops. It can run in async mode (background) without blocking your flow. If the contact doesn't exist in CRM, they're automatically created! 🔄

Question 25

What are operations (ops)?

Accepted Answer

Ops are the unit of measurement for activity in Wexio.io. Each action that processes or sends messages consumes ops from your monthly allocation. Your plan includes a monthly ops allocation that resets at the start of each billing cycle. Think of it like data on your phone plan - but for bot conversations! ⚡

Question 26

How much do message operations cost?

Accepted Answer

Message operations are simple: Receive message = 1 op, Send message (manual from inbox) = 1 op, Send message (bot/flow) = 1 op, Send message (AI) = 1 op. Each message, whether incoming or outgoing, costs 1 op. This helps ensure your allocation reflects actual platform activity. 📨

Question 27

What do flow cards cost?

Accepted Answer

Basic Cards (1 op each): Text, Button, Media, Audio, Document, Question, Flow, Update Contact. Advanced Cards (2 ops each): Media Button, Audio Button, Document Button, AI Text, Conditional, Fetch/API. No-Cost Cards (0 ops): Note Card, Ghost Card. Each card that sends a message to the user consumes ops when executed. 🎴

Question 28

How does the CRM Card pricing work?

Accepted Answer

The CRM Card costs 1 op per field updated. Update 1 field = 1 op. Update 3 fields = 3 ops. Update 5 fields = 5 ops. It can run in async mode (background) without blocking your flow. If the contact doesn't exist in CRM, they're automatically created. Failed updates don't consume ops! 🔄

Question 29

How are CRM sync operations (import/export) charged?

Accepted Answer

CRM sync uses formulas based on contacts and fields. Export to CRM: contacts × (0.2 × fields). Import from CRM: contacts × (0.3 × fields). Example: Export 100 contacts with 10 fields = 200 ops. Import 500 contacts with 20 fields = 3,000 ops. Import costs more due to validation and deduplication. Only successful syncs are charged! 📊

Question 30

Can you give me a flow execution example?

Accepted Answer

Sure! A simple welcome flow: Text Card 'Welcome!' = 1 op, Button Card 'Choose option' = 1 op, Conditional Card (check selection) = 2 ops, Text Card 'You selected X' = 1 op. Total: 5 ops per execution. An AI conversation: User sends message = 1 op, AI generates response = 1 op. Total: 2 ops per AI exchange. 🧮

Question 31

When exactly are ops charged?

Accepted Answer

Ops are only charged when messages are sent. If a Question Card is waiting for user input, ops are charged when the question is displayed, not when processing the response. Re-processing doesn't double-charge - if invalid input shows the same question again, it's only charged once per actual message sent. Failed cards may not be charged. ✅

Question 32

How can I optimize my ops usage?

Accepted Answer

Tips: 1) Combine messages - use one message with multiple lines instead of multiple Text Cards. 2) Use conditional logic wisely - place Conditional Cards strategically. 3) Optimize AI usage - AI costs both ops and AI credits. 4) Batch updates - update multiple fields in one card. Example: 4 separate Text Cards = 4 ops vs. 1 Button Card with combined text = 1 op! 💡

Question 33

What happens when I run out of ops?

Accepted Answer

When you hit your limit: Flows will stop executing, AI responses will be disabled, but manual inbox messages still work (with a warning). You can purchase additional ops packs or upgrade your plan. You'll receive notifications at 80% and 100% of your monthly allocation so you're never surprised! ⚠️

Question 34

Do unused ops roll over? Can I buy more?

Accepted Answer

No, ops reset at the start of each billing cycle - they don't roll over. Yes, on Standard plan and above, you can purchase ops packs: 5,000 ops pack, 25,000 ops pack, or 100,000 ops pack. Check Settings → Billing to see your current usage vs. allocation and buy more if needed. 📈

Question 35

What's this Unified Inbox thing?

Accepted Answer

It's basically mission control for your customer conversations. Messages from WhatsApp, Telegram, Instagram, Viber - they all show up in one organized view. No more jumping between apps or losing track of who said what. Everything's in one place with full context and history. 📬

Question 36

Can I assign conversations to my team?

Accepted Answer

Not yet, but it's coming! 🛠️ Right now everyone on your team sees all conversations in the shared inbox. We're working on assignment features-routing rules, manual assignments, the works. Stay tuned, it's high on our roadmap!

Question 37

How do you decide which conversations are urgent?

Accepted Answer

We use AI to read the room. It looks at tone, keywords, customer history, and more to figure out what needs attention first. Frustrated customer? Bubbles to the top. Happy check-in? Stays put. You can also manually flag VIPs and set your own rules.

Question 38

Can I save responses to use again?

Accepted Answer

Definitely! We call them Quick Replies. Create templates for common questions, add variables for personalization, and organize them into folders. A few clicks and you've sent a perfectly crafted response. Time saved. ⏰

Question 39

What's Flow all about?

Accepted Answer

Flow is where the magic happens! It's our visual builder for creating bot conversations, automated workflows, and customer journeys. Just drag, drop, connect - no code needed. Want to build a support bot? A quiz? An onboarding sequence? Flow's got you covered.

Question 40

Do I need to know how to code?

Accepted Answer

Nope! Zero coding required. If you've ever made a flowchart or connected boxes with lines, you already know the basics. The visual interface shows you exactly what your automation does. It's kinda fun, actually. 🎨

Question 41

Can I connect Flow to other apps I use?

Accepted Answer

Yes! Flow supports webhooks so you can connect to pretty much anything-your CRM, payment systems, databases, you name it. If it has an API, you can talk to it. We're also working on more native integrations, so stay tuned! 🔗

Question 42

How do I test before going live?

Accepted Answer

Great question - always test first! You can save your flow as a draft and try it out on your own connected channel before publishing. Catch any weirdness before your real customers do. When you're happy with it, hit publish and you're live! 🚀

Question 43

What are templates?

Accepted Answer

Think of them as starter kits. We've built flows for common use cases - support bots, lead qualification, appointment booking, FAQ handling, and more. Pick one, customize it to match your vibe, and you're live. Way faster than starting from scratch!

Question 44

Can I change them?

Accepted Answer

Absolutely - change whatever you want! Templates are just starting points. Tweak the copy, add steps, remove things, totally rebuild them - they're yours to customize. Make them sound like you. 🎯

Question 45

Do templates cost extra?

Accepted Answer

Nope, all templates are free with every plan (yes, even the free one). Some fancier templates might use features that require a paid plan, but the templates themselves don't cost anything extra.

Question 46

Can I make my own templates?

Accepted Answer

Yep! Standard, Pro, and Enterprise users can save their flows as templates. Keep them private for your team, or share them publicly with the Wexio.io community. It's a great way to help others (and show off your automation skills 😎).

Question 47

How do I invite teammates?

Accepted Answer

Head to Settings → Team → Invite Member. Pop in their email, pick their role (Admin, Member, or Viewer), and we'll send them an invite. How many people you can add depends on your plan. The more the merrier! 🤝

Question 48

What can different roles do?

Accepted Answer

Three flavors: Admins can do everything (billing, team management, the works). Members can build flows and chat with customers but can't touch billing. Viewers can see conversations but can't change anything. Pick what makes sense for each person!

Question 49

How do I update my account info?

Accepted Answer

Head to Settings → Account → Profile. Right now we use Google login only, so your email is tied to your Google account. If you need to switch to a different Google account, reach out to our support team and we'll help you sort it out!

Question 50

Can I make someone else the owner?

Accepted Answer

Yep! Go to Settings → Organization → Transfer Ownership. The new owner has to already be an Admin on your account and will need to accept the transfer. Great for when leadership changes or you're handing off a project.

Question 51

How do I delete my account?

Accepted Answer

Settings → Account → Delete Account. Fair warning: this is permanent and deletes everything - all your data, flows, conversations, gone forever. If you're the organization owner, transfer ownership first. We'll miss you if you go! 😢

Question 52

What can AI do in Wexio.io?

Accepted Answer

So much! We integrate with ChatGPT and Claude so your bots can have intelligent conversations. Use AI for smart auto-replies, summarizing long chats, detecting customer mood, generating personalized responses - basically, making your support feel less robotic and more human. 🤖✨

Question 53

Do I need my own OpenAI account?

Accepted Answer

Not necessarily! Basic AI features are included in your plan's ops - just works out of the box. If you want to go heavy on AI usage or unlock advanced features, you can connect your own API keys for unlimited AI conversations. Best of both worlds!

Question 54

Is my data being used to train AI?

Accepted Answer

Absolutely not. Your conversations are YOUR conversations. We don't use them to train anyone's AI models. Everything stays private and complies with GDPR. Your customer data stays where it belongs - with you.

Question 55

Can AI actually handle conversations for me?

Accepted Answer

Yes! You can set up AI to handle routine questions automatically while flagging complex stuff for your team. Set guardrails so AI stays on topic, review what it's saying, and maintain full control. It's like having a smart assistant who knows when to tap in a human. 🙋

Question 56

Do you store my password?

Accepted Answer

Nope! We don't store passwords at all. Wexio.io uses passwordless authentication - you sign in with Google, GitHub, or Microsoft. No passwords to remember, no passwords to steal. For extra security, you can add Passkeys (biometric login) and 2FA. Enterprise customers can use their own SSO (Okta, Azure AD, etc.). 🔐

Question 57

What login options do I have?

Accepted Answer

You can sign in with Google, GitHub, or Microsoft - whichever works best for you. Want even more security? Add Passkeys for biometric login (Face ID, fingerprint, security keys) or enable 2FA with your authenticator app. Enterprise customers can configure SAML SSO with their identity provider. All methods are phishing-resistant! ✨

Question 58

What is 2FA and should I enable it?

Accepted Answer

Two-Factor Authentication (2FA) adds an extra security layer. After signing in, you'll enter a 6-digit code from your authenticator app (Google Authenticator, Authy, etc.). Even if someone gets access to your email, they can't log in without your phone. We highly recommend enabling it! Available on all plans. 📱

Question 59

What are Passkeys?

Accepted Answer

Passkeys are the future of authentication! Instead of passwords, you use your device's biometrics (Face ID, fingerprint) or a security key. They're phishing-proof because they verify you're on the real Wexio.io site. Set them up in Settings → Security. Works on all modern browsers and devices. 🛡️

Question 60

How is my data encrypted?

Accepted Answer

We use AES-256-GCM encryption (the same standard banks use) for all sensitive data. Each organization gets unique encryption keys derived using HKDF, so your data is completely isolated from everyone else's. All connections use TLS 1.3, and we encrypt API keys, tokens, and integration secrets separately. 🔒

Question 61

How long do you keep my messages?

Accepted Answer

Messages are automatically deleted based on your plan's retention period. Free plans keep messages for 7 days, Standard for 30 days, Pro for 90 days, and Enterprise can configure up to 180 days or unlimited. You can also configure shorter retention periods if needed. We run automatic cleanup daily to ensure compliance. 🧹

Question 62

Are you GDPR compliant?

Accepted Answer

Yes! We've built Wexio.io with GDPR compliance from the ground up. We implement storage limitation (automatic data retention), right to erasure (you can delete your data anytime), privacy by design (per-organization encryption), and security of processing (AES-256-GCM). Your data, your control. ✅

Question 63

Can I see where I'm logged in?

Accepted Answer

Absolutely! Go to Settings → Sessions to see all your active sessions - including device type, browser, location, and when you last used it. Spot something suspicious? Revoke that session instantly. You can also sign out from all devices at once. We even flag suspicious logins for you! 👀

Question 64

How can I get help?

Accepted Answer

We've got you covered! Every organization gets access to our support team. You can reach us through the support chat in your dashboard, email, or the contact form on our website. Real humans, real help! 🌟

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