CSATCalculator
Calculate your Customer Satisfaction Score instantly. Enter the number of responses for each satisfaction level and see your CSAT percentage with a visual breakdown.
Calculate your CSAT
Enter the number of responses for each rating
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
💡 Tip: CSAT measures the percentage of customers who rated their experience as satisfied or very satisfied. Aim for 75% or above.
How it works
Ask customers to rate
Send a survey asking 'How satisfied were you?' with a 5-point scale from Very Dissatisfied to Very Satisfied.
Count the responses
Enter the number of responses for each satisfaction level into the calculator above.
Review your CSAT
CSAT = (Satisfied + Very Satisfied) ÷ Total Responses × 100. Use it to benchmark your service quality.
When to measure CSAT
After support interactions
Send a CSAT survey after every support ticket to measure agent performance and customer happiness.
Post-purchase
Ask customers how satisfied they are with their purchase to identify product or delivery issues early.
After onboarding
Measure satisfaction at the end of onboarding to ensure new customers are set up for success.
Product updates
Survey users after major releases to gauge whether changes are improving the experience.
Frequently asked questions
Ready to measure satisfaction?
Send CSAT surveys via WhatsApp, email, and more - and improve customer experience automatically with Wexio.