CSATCalculator
Calculate your Customer Satisfaction Score instantly. Enter the number of responses for each satisfaction level and see your CSAT percentage with a visual breakdown.
Calculate your CSAT
Enter the number of responses for each rating
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
💡 Tip: CSAT measures the percentage of customers who rated their experience as satisfied or very satisfied. Aim for 75% or above.
How it works
Ask customers to rate
Send a survey asking 'How satisfied were you?' with a 5-point scale from Very Dissatisfied to Very Satisfied.
Count the responses
Enter the number of responses for each satisfaction level into the calculator above.
Review your CSAT
CSAT = (Satisfied + Very Satisfied) ÷ Total Responses × 100. Use it to benchmark your service quality.
When to measure CSAT
After support interactions
Send a CSAT survey after every support ticket to measure agent performance and customer happiness.
Post-purchase
Ask customers how satisfied they are with their purchase to identify product or delivery issues early.
After onboarding
Measure satisfaction at the end of onboarding to ensure new customers are set up for success.
Product updates
Survey users after major releases to gauge whether changes are improving the experience.
Frequently asked questions
CSAT is a metric that measures customer satisfaction as a percentage. It is calculated by dividing the number of satisfied and very satisfied responses by total responses, then multiplying by 100.
A CSAT score of 75% or above is generally considered good. Top-performing companies often achieve 85%+. Benchmarks vary by industry and touchpoint.
CSAT measures satisfaction with a specific interaction or experience. NPS measures overall loyalty and likelihood to recommend. Use both for a complete picture.
CSAT = (Number of Satisfied + Very Satisfied) ÷ Total Responses × 100. Only the top two ratings count as 'satisfied' in the standard formula.
A 5-point scale (Very Dissatisfied to Very Satisfied) is the most common and recommended. Some companies use a simpler 3-point or binary (thumbs up/down) scale.
Yes, this tool is completely free with no usage limits. Calculate your CSAT as many times as you need without creating an account.
Send CSAT surveys immediately after key interactions - support tickets, purchases, onboarding, or product updates. Timing matters: the sooner you ask, the more accurate the feedback.
Wexio lets you send CSAT surveys via WhatsApp and other channels, collect responses automatically, and trigger follow-up actions based on the score - all from one platform.
