NPSCalculator
Calculate your Net Promoter Score instantly. Enter the number of detractors, passives, and promoters - and see your NPS with a visual breakdown. No signup required.
Calculate your NPS
Enter the number of responses in each category
💡 Tip: NPS ranges from -100 to +100. Scores above 0 are good, above 50 are excellent, and above 70 are world-class.
How it works
Collect survey responses
Ask customers 'How likely are you to recommend us?' on a 0–10 scale.
Categorise responses
Detractors (0–6), Passives (7–8), and Promoters (9–10) are grouped automatically.
Calculate & act
NPS = % Promoters − % Detractors. Use the score to benchmark and improve customer loyalty.
NPS benchmarks by industry
SaaS & Technology
Average NPS of 30–40. Top performers like Apple and Netflix score 60+.
E-commerce & Retail
Average NPS of 35–45. Amazon consistently scores above 60.
Financial services
Average NPS of 20–35. Digital banks tend to score higher than traditional ones.
Healthcare
Average NPS of 25–40. Patient experience initiatives can push scores above 50.
Frequently asked questions
Ready to measure customer loyalty?
Send NPS surveys via WhatsApp, email, and more - and act on feedback automatically with Wexio.