NPS Calculator
Calculate your Net Promoter Score instantly. Enter the number of detractors, passives, and promoters - and see your NPS with a visual breakdown. No signup required.
Calculate your NPS
Enter the number of responses in each category
💡 Tip: NPS ranges from -100 to +100. Scores above 0 are good, above 50 are excellent, and above 70 are world-class.
NPS benchmarks by industry
SaaS & Technology
Average NPS of 30–40. Top performers like Apple and Netflix score 60+.
E-commerce & Retail
Average NPS of 35–45. Amazon consistently scores above 60.
Financial services
Average NPS of 20–35. Digital banks tend to score higher than traditional ones.
Healthcare
Average NPS of 25–40. Patient experience initiatives can push scores above 50.
How it works
Collect survey responses
Ask customers 'How likely are you to recommend us?' on a 0–10 scale.
Categorise responses
Detractors (0–6), Passives (7–8), and Promoters (9–10) are grouped automatically.
Calculate & act
NPS = % Promoters − % Detractors. Use the score to benchmark and improve customer loyalty.
Frequently asked questions
NPS is a customer loyalty metric that measures how likely customers are to recommend your product or service. It ranges from -100 to +100 and is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Any score above 0 means you have more promoters than detractors. Above 50 is excellent, and above 70 is world-class. However, benchmarks vary by industry.
Most companies measure NPS quarterly for relationship tracking and after key touchpoints (onboarding, support interaction, purchase) for transactional feedback.
Detractors (0–6) are unhappy customers who may churn or leave negative reviews. Passives (7–8) are satisfied but not enthusiastic. Promoters (9–10) are loyal fans who will recommend you.
Focus on closing the loop with Detractors, turning Passives into Promoters through personalised follow-ups, and understanding what Promoters love so you can replicate it.
Yes, this tool is completely free with no usage limits. You can calculate your NPS as many times as you need without creating an account.
Absolutely. Employee NPS (eNPS) uses the same formula but asks 'How likely are you to recommend this company as a place to work?' It helps measure employee engagement.
Wexio lets you send NPS surveys via WhatsApp and other channels, automatically categorise responses, and trigger follow-up workflows based on the score - all from one platform.
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