Support Cost Calculator
Estimate your monthly customer support costs and see how much you could save with automation. Adjust team size, salary, and ticket volume to get instant projections.
Calculate your support costs
Monthly savings
$6,920
40% reduction
Current monthly cost
$17,500
New monthly cost
$10,580
Cost per ticket
$8.75
Hours freed / month
107h
Annual savings
$83,040
💡 Tip: Most companies can automate 30–50% of support tickets with chatbots and canned responses. Complex industries may start at 20%.
How it works
Enter your team details
Set the number of agents, average salary, ticket volume, and average handle time for your support team.
Adjust automation rate
Use the slider to set the percentage of tickets you expect to automate with Wexio chatbots and workflows.
See your savings
Instantly see current costs, projected costs after automation, monthly and annual savings, and hours freed.
Frequently asked questions
The calculator estimates your total monthly labour cost based on agents × salary, then projects savings by reducing a percentage of tickets through automation at a much lower cost per ticket.
The automation rate is the percentage of tickets that can be resolved by chatbots, canned responses, or automated workflows without human intervention.
Most companies start at 20–30% and reach 40–60% within a few months. Industries with common, repetitive questions (e-commerce, SaaS) tend to automate more than complex fields (legal, medical).
Yes. The projected cost includes an estimated cost per automated ticket ($0.10) so savings reflect the net benefit, not just the reduction in manual work.
The calculator provides directional estimates based on industry averages. Actual savings depend on your specific workflows, ticket complexity, and automation implementation.
Yes, this tool is completely free with no usage limits. Run as many scenarios as you need without creating an account.
Absolutely. Enter the effective cost per agent (what you pay the outsourcer) and ticket metrics to estimate savings from automating part of the outsourced volume.
Wexio provides AI chatbots, canned responses, automated routing, and self-service workflows that resolve common tickets instantly - reducing agent workload and cost per ticket.
One platform,
built for your business.
You've got customers to win and keep. Wexio answers them for you on every channel, so you can get back to running your business.
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Your whole team replies from one shared inbox, so customers never wait and nothing falls through the cracks.
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Every plan includes AI auto-replies, 25+ integrations and unlimited contacts. You pay for the operations you use, not per seat.
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