When you've got hundreds of conversations going, finding that one message where the customer shared their order number shouldn't take 5 minutes 🏷️ Wexio lets you tag messages with colour-coded labels. Five defaults come ready out of the box - Media (green), Question (blue), Important (red), Follow-up (amber), and Resolved (grey) - and you can create as many custom labels as you want. Any colour format works: hex, RGB, RGBA, HSL, HSLA. Slap labels on one message or bulk-assign them. Archive labels you don't need anymore and bring them back if you change your mind. The really cool part? Labels work with collection rules, so you can build smart inbox views like "All chats with Important messages" or "Follow-up needed" that update automatically 😎
