Ever sent a message to a teammate and waited 20 minutes only to find out they were on lunch? 😅
With Wexio, you always know who's around. Every team member shows up as Online or Offline with a last-seen timestamp that updates on its own - no manual toggling needed.
But here's the cool part: your team can set custom statuses with an emoji and a short message like "☕ Coffee break - back in 10" or "🏠 Working remotely today." Pick from six built-in presets (In a Meeting, Commuting, Out Sick, Vacationing, Working Remotely, or Custom) or write whatever fits. Set an expiry timer and the status clears itself - no stale "In a meeting" showing up at 11pm 😄 The best part? Status feeds directly into chat routing, so customers never get assigned to someone who's unavailable. It just works.