Wait Timeout: reply deadlines for your flows

INTRODUCING WAIT TIMEOUT - REPLY DEADLINES FOR YOUR FLOWS

Every conversation has a moment where the contact goes quiet. Until now, your flow waited forever in that moment. Wait Timeout fixes that with one drag-and-drop card.

WHAT IT DOES

Place a Wait Timeout card after any input-receiving card - Question, Buttons, AI Classification, WhatsApp List, Catalog, Product, AI Agent. The flow gives the contact a configurable window to interact. If they reply, the flow continues normally. If they don't, the flow takes a different path: an escalation, a re-engagement nudge, or a clean exit.

No more paused runs. No more conversations that stop existing in the middle.

HOW IT WORKS

⏱ Set a deadline - anything from 1 minute to 30 days. Pick from presets (1m, 5m, 15m, 1h, 1d, 7d) or type a custom value. The wait fires within ~15 seconds of the deadline (we poll on a tick).

🔁 Configure retries - re-prompt the contact up to 10 times before final timeout. Total messages sent equals 1 + retries.

✍️ Type an optional nudge - "Are you still there?" or anything else. Sent on each retry tick. Supports template variables for personalisation.

🔁 Choose the retry payload mode:

• No nudge → re-send the previous card verbatim each retry.
• Nudge only → send a quick reminder, leave the original card in scroll view.
• Nudge + re-send → send the reminder, then re-send the previous card below it.

🚪 Wire the two outputs:

• Reply branch - what runs when the contact responds in time.
• Timeout branch - what runs after all retries are exhausted.

SAFETY NETS BUILT IN

The flow editor catches mistakes before they ship:

• A red warning shows up if you place Wait Timeout after the wrong card type.
• Retries automatically lock to 0 for predecessors that don't support them (AI Agent, WA Catalog/Product) - the BE rejects them and we don't pretend otherwise.
• Connections that look correct but will never fire at runtime get highlighted in red, with a tooltip telling you exactly what's wrong and how to fix it.

We'd rather show you the dead wire on the canvas than have you debug a silent failure at 2am.

COMMON PATTERNS

Re-engagement: BUTTON CARD → WAIT TIMEOUT (10 min, 2 retries, "Still there? 👇") → ASSIGN OPERATOR
Lead capture: QUESTION CARD → WAIT TIMEOUT (24h) → end the run
Survey: BUTTON CARD → WAIT TIMEOUT (5 min, 0 retries) → MARK AS ABANDONED

PLAN AVAILABILITY

Wait Timeout is available on Pro and Enterprise plans. Free, Basic and Standard tiers see it in our pricing page roadmap; upgrade to use it today.

Open any flow in Wexio, drag Wait Timeout from the Logic palette, and ship a flow that handles silence as gracefully as it handles replies.