Manually dragging chats into folders? That doesn't scale when you've got hundreds of active conversations 📂 Wexio smart collections organize your inbox automatically. Define rules based on chat status, custom fields, labels, message count, last activity, assigned operator, channel, or any combo - and chats move in and out of collections on their own as conditions change. AND/OR logic for complex filters. System collections like "Unread", "Blocked", and "Unassigned" are built in. Every collection shows a live count that updates via WebSocket - no polling, no stale numbers. Pin your favorites for quick access and use collection views to segment your workspace by team, topic, or priority. Your inbox basically sorts itself. 🧠
