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🎉 Welcome to the Wexio Beta - everything’s on us! All plans are 100% free through June 2026, no credit card, no surprise charges, ever. Pick any plan, try every feature, go wild. Help us shape the future of customer support - your feedback means the world ✨

How can we help?

Search our knowledge base, browse help categories, or check the frequently asked questions below to find answers fast.

Browse by Category

Getting Started

Set up your Wexio account, connect your first messaging channel, and build your initial automation flow in minutes.

12 articles

Account & Billing

Manage your subscription, update payment methods, view invoices, and understand plan limits and usage.

8 articles

Features & Tools

Explore the Flow Builder, Unified Inbox, AI auto-replies, templates library, and other core platform capabilities.

24 articles

Integrations

Connect Wexio with WhatsApp, Telegram, Instagram, Viber, your CRM, and third-party services via webhooks or API.

15 articles

Troubleshooting

Diagnose and fix common issues with message delivery, channel connectivity, flow execution, and account access.

10 articles

API & Developers

Access the REST API reference, set up webhooks, authenticate requests, and integrate Wexio into your application stack.

18 articles

Frequently Asked Questions

Quick answers to the most common questions about the Wexio platform.

How do I connect my WhatsApp Business number?
Navigate to Settings → Channels → WhatsApp, then follow the guided setup to link your WhatsApp Business API number. You will need a verified Facebook Business Manager account and a phone number that is not already registered with WhatsApp.
What messaging channels does Wexio support?
Wexio supports WhatsApp, Telegram, Instagram Direct Messages, Viber, and web chat. All channels funnel into a single Unified Inbox so your team can respond from one place.
Can I automate replies with AI?
Yes. Wexio includes an AI auto-reply engine that uses retrieval-augmented generation (RAG) to answer customer questions based on your knowledge base. You can configure fallback rules, handoff triggers, and language preferences in the AI settings.
How does the Flow Builder work?
The visual Flow Builder lets you drag and drop nodes — such as messages, conditions, API calls, and delays — to create automated conversation workflows. Flows can be triggered by keywords, events, or schedules.
What is included in the free plan?
The free plan includes up to 1,000 automation operations per month, 1 connected channel, the Flow Builder, the Unified Inbox, and access to the templates library. Upgrade anytime to unlock more channels and higher volume.
How do I upgrade or change my plan?
Go to Settings → Billing → Change Plan. Select the tier that fits your volume, confirm payment, and the new limits apply immediately. You can switch plans or cancel at any time.

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