Not all chats are created equal, and your inbox should reflect that 🎯 Every conversation in Wexio can be classified along three dimensions. Status tracks the lifecycle with five values - Issue, Resolved, Pending, In Progress, and Closed. Category describes the type - Support, Sales, General, Feedback, or Inquiry. Priority sets urgency with four levels - Low, Medium, High, and Urgent. These plug directly into smart collections so you can build views like "Urgent Support Issues" or "Pending Sales Inquiries" that update in real time. Even cooler: the AI Classification card in the flow builder can automatically set status and category based on message content, and Route to Operator uses priority to decide which chats get assigned first. Every status and category change gets logged as a system message for full audit trail 📝
